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Privacy Policy

Effective Date: [01 May 2025]

1. Introduction

CREATE AI (Pty) Ltd (“CREATE AI”, “we”, “us”, or “our”) is committed to safeguarding the privacy of our clients, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).​

2. Information We Collect

We may collect and process the following categories of personal information:

  • Personal Identifiers: Name, email address, phone number, and other contact details.

  • Professional Information: Job title, company name, and industry.

  • Technical Data: IP address, browser type, operating system, and browsing behavior on our website.

  • Marketing and Communication Data: Preferences in receiving marketing from us and your communication preferences.

  • Third-Party Data: Information obtained from third-party platforms such as Facebook, Google Ads, and LinkedIn, including demographic data, interests, and online behavior, subject to your privacy settings on those platforms.​

3. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you fill out forms on our website, subscribe to our services, or communicate with us.

  • Automated Technologies: Through cookies and similar technologies when you interact with our website.

  • Third-Party Sources: From partners and platforms like Facebook, Google Ads, and LinkedIn, where you have consented to share your information with us.​

4. Purpose of Processing

We process your personal information for the following purposes:

  • Service Delivery: To provide AI integration training and digital marketing services.

  • Communication: To respond to inquiries and provide customer support.

  • Marketing: To send promotional materials, newsletters, and information about our services, subject to your consent.

  • Analytics: To analyze website usage and improve our services.

  • Compliance: To comply with legal obligations and enforce our terms and conditions.
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5. Legal Basis for Processing

We process personal information based on:

  • Consent: Where you have provided explicit consent.

  • Contractual Necessity: To fulfill our contractual obligations to you.

  • Legal Obligation: To comply with applicable laws and regulations.

  • Legitimate Interests: To pursue our legitimate business interests, provided your rights do not override these interests.​

6. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: Third-party vendors who assist in delivering our services.

  • Marketing Partners: Platforms like Facebook, Google Ads, and LinkedIn for targeted advertising, in accordance with your preferences.

  • Legal Authorities: When required by law or to protect our rights.​

7. International Data Transfers

If we transfer your personal information outside South Africa, we will ensure that the recipient country has adequate data protection laws or that appropriate safeguards are in place, as required by POPIA.​

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.​

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.​

10. Your Rights

Under POPIA, you have the right to:

  • Access: Request access to your personal information.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Objection: Object to the processing of your personal information under certain circumstances.

  • Complaint: Lodge a complaint with the Information Regulator.​

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.​

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.​

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.​

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CREATE AI (Pty) Ltd

Malmesbury
Cape Town, South Africa
info@create-ai.co.za
+27 79217 1752