CREATE AI Digital Product Refund Policy
Effective date: 11 August 2026
At CREATE AI, we create practical digital resources designed to help marketers and businesses work smarter with marketing and artificial intelligence. Because our products are digital and access is provided through our online member portal, the following refund policy applies.
This policy applies to AI resources, marketing toolkits, prompt packs, templates, guides, checklists, courses, videos, training materials, downloads and other paid digital content supplied through the CREATE AI member portal.
1. Digital Products
Purchases of CREATE AI digital products are generally final once the digital product or content has been made available to you and you have accessed, viewed, downloaded or otherwise used the content, to the extent permitted by applicable South African law.
By purchasing a digital product and requesting or accepting immediate access to the member portal and its digital content, you acknowledge that delivery of the digital content may begin immediately.
Nothing in this policy excludes or limits any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or any other applicable South African consumer law.
2. Change of Mind
CREATE AI does not ordinarily provide refunds because you have changed your mind, no longer require the product, have not used the product, or decide after gaining access that the product is not suitable for your particular needs.
Where a statutory cooling-off right or other mandatory consumer right applies to your purchase, this policy will not override that right.
3. Technical Problems
If you experience a genuine technical problem that prevents you from accessing your purchased digital product, please contact info@create-ai.co.za within 7 days of purchase.
We will first attempt to resolve the issue or restore access to the purchased content. Where the problem cannot reasonably be resolved, we will assess the appropriate remedy in accordance with applicable consumer law.
The 7-day reporting request does not limit any mandatory statutory rights that may apply.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, email info@create-ai.co.za with your purchase details. Once we have verified that the same customer has genuinely been charged more than once for the same product, we will refund the duplicate transaction.
5. Personalised and Custom Digital Products
Products created, adapted or personalised specifically for a customer may not be eligible for cancellation or refund where an applicable legal exception applies.
If you believe there is an error with a personalised product, please contact info@create-ai.co.za and we will review the matter fairly and in accordance with applicable law.
6. Abuse of the Refund Process
CREATE AI reserves the right, to the extent permitted by law, to refuse refund requests where there is evidence of misuse or abuse. This may include attempts to obtain a refund after accessing, copying, downloading or substantially using digital content where no legal entitlement to a refund exists.
This provision will never be used to deny a customer a refund or other remedy to which they are legally entitled.
7. Free Discovery Calls
Complimentary discovery calls are offered free of charge and therefore have no monetary refund value. If you fail to attend your scheduled complimentary discovery call, the session is forfeited and CREATE AI is not obligated to reschedule the missed complimentary session.
8. Payments and Refunds
Payments are processed through PayFast. Where CREATE AI approves a refund, we will process it through an appropriate available payment method. Processing times may depend on PayFast, your bank or your payment provider.
9. How to Request Help or a Refund
Email info@create-ai.co.za and include:
Your full name
The email address used for the purchase
Your order or PayFast payment reference
The product purchased
A short explanation of the issue or request
10. Contact Details
CREATE AI
Email: info@create-ai.co.za
Website: www.create-ai.co.za
Recommended Checkout Acknowledgement
Place this acknowledgement immediately above the PayFast payment button, with “Terms & Conditions” and “Refund Policy” linked to the relevant website pages.
☐ I agree to the Terms & Conditions and Refund Policy and request immediate access to my digital product. I understand that, once I access or use the digital content, my ability to cancel or obtain a refund may be limited, subject to my rights under South African law.